Every plan - including the smallest - comes with the same end-to-end encryption, Australian data storage, and privacy protections. Your clients and patients get the strongest safeguards we offer, so their information, and your clinic, is never left exposed.
Pricing is based on your practice size, so what you pay reflects how much you use SafeSubmit - not how protected your patients are.
All prices in AUD, exclude GST, billed monthly.
$49/mo +GST
For practices of up to 8 people
The plan most small practices land on - sized for a working clinic with reception and a few practitioners sharing the enquiries.
$119/mo +GST
For practices of up to 20 people
For growing and multi-location clinics with higher volume of enquiry.
$249/mo +GST
For 20+ people or multiple locations
Each location gets its own separately-encrypted workspace - with access control over which locations each user can work with.
People vs. staff logins: practice size counts everyone who works in your practice, while staff logins are the SafeSubmit accounts for the staff who actually open and manage enquiries - usually reception or a practice manager. Most practices need far fewer logins than people.
Submission counts are sizing guidance, not cutoffs. A patient’s enquiry is never rejected - if you’re regularly over, we’ll simply have a chat about the next size up.
SAME PRIVACY PROTECTION ON Every plan
The privacy and security features are the same across all plans, so all sized practices are equally protected. What changes as plans grow is volume, team size, workflow tools and multi-location controls.
| Solo | Clinic | Group | Network | |
|---|---|---|---|---|
| Price (AUD, +GST) | $9/mo | $49/mo | $119/mo | $249/mo |
| Practice size (everyone who works there) | 1 person | Up to 8 people | Up to 20 people | 20+ or multi-location |
| Staff logins (for the people who manage enquiries) | 2 | 3 | 5 | 10, then $8/login/mo |
| Forms | 2 | 5 | 15 | Unlimited |
| Submissions a month* | 30 | 100 | 250 | 1,000 |
| Security & privacy | ||||
| End-to-end encryption (in transit, and at rest) | ✓ | ✓ | ✓ | ✓ |
| Australian data storage | ✓ | ✓ | ✓ | ✓ |
| Data masking with PIN-protected unmasking | ✓ | ✓ | ✓ | ✓ |
| Enforced MFA for staff & audit log | — | — | ✓ | ✓ |
| Configurable security policies | — | — | — | ✓ |
| Separately-encrypted workspace per location | — | — | — | ✓ |
| Working with enquiries | ||||
| AI Smart Summaries & relevance scoring | ✓ | ✓ | ✓ | ✓ |
| Kanban board with custom statuses | ✓ | ✓ | ✓ | ✓ |
| Email notifications with templates | ✓ | ✓ | ✓ | ✓ |
| Spam protection | ||||
| Basic spam detection | ✓ | ✓ | ✓ | ✓ |
| Advanced anti-spam rules | — | ✓ | ✓ | ✓ |
| Support | ||||
| Priority support | — | — | ✓ | ✓ |
* Submission counts are soft caps - a patient’s enquiry is never blocked. If you’re consistently over, we’ll suggest the next size up.
Nothing is blocked and no patient’s enquiry is ever rejected - every message gets through. Submission counts are soft-limits on how we size plans. If you’re consistently over your plan’s guide, we’ll get in touch about moving up a size.
Yes - on every plan. All submissions are stored encrypted in Australian data centres, regardless of what you pay.
Yes. Security is never an upgrade at SafeSubmit. The $9 Solo plan has exactly the same end-to-end encryption, data masking and Australian storage as the $249 Network plan - the plans differ in size, not safety.
No - and that’s deliberate. SafeSubmit is a form processor. Your website keeps an enquiry form that looks and works just as it does now - on WordPress, Wix, Squarespace or anything else. Some existing forms can simply be pointed at your secure SafeSubmit endpoint; where a platform doesn’t allow that, a simple like-for-like form takes its place. Either way, from the moment a patient presses send, SafeSubmit takes over: encryption, Australian storage, data masking and notifications. That means no platform to switch, no plugin to hope exists for your site, and no lock-in - and the security lives where it actually matters: in what happens to the data after it’s submitted, which is exactly the part ordinary form builders don’t handle.
It’s the total number of people who work in your practice - practitioners, reception and admin included. It’s honour-based: choose the plan that matches, and the practical limits (logins, forms, submissions) take care of the rest.
The two numbers measure different things. Practice size is everyone who works in your practice - that’s how we size plans. Staff logins are the SafeSubmit accounts for the people who actually open and manage enquiries - typically reception, a practice manager, or a practitioner who handles their own bookings. Most practices find a few logins covers the whole team; if you need more, the next plan up (or extra logins on Network) has you covered.
On Network, yes - extra logins are $8 per user per month. On the other plans, moving up a size is usually the better value, but get in touch and we’ll help you work out what fits.
Absolutely. We can bill you monthly or annually - whichever is easier for your practice’s accounts. The rate is exactly the same either way: annual billing is simply your monthly price paid once a year, with no extra fees, so there’s no downside to picking whatever’s most convenient for you.
Send us your website address and we’ll review your current enquiry form for free - and tell you which plan fits your practice while we’re at it.
